Frequently Asked Financial Questions
Q: When do I first get charged?
A: You get charged the first month you sign up on either the 5th or the 20th.
Q: What payment methods do you take?
A: Credit cards, debit cards, checks, and cash. Although we have minimal cash on hand in the office and will typically give account credit as “change” instead of actual cash change.
Q: I joined after the month started; why should I pay for the whole month?
A: Some companies do prorated rates in cases like this. Our current policy has a similar benefit for you. If your first medical visit is after the 5th, we would prefer you to choose the 20th as your auto-charge date. Otherwise, we will bill you right away for the month and then set you up with the 5th as your autocharge date in the future. If you are seen before the 5th for your first appointment, then you can do the 5th or the 20th as your first autocharge date. If you are seen after the 20th, then you can set the 5th as your auto-charge date or we will run your bill right away at your first visit.
Q: I received a bill and it’s more than my membership fee! Why is this?
A: In your emailed invoice, you should have a breakdown of where the fees come from. Often a lab fee, IV fluid, prescription, or complicated procedure fee will be added on as a one-time charge to your monthly membership fee. You will always know the exact amount to expect before you receive your bill. If you prefer to pay for the extra product/service when it’s received, please let us know and we can push the charge through immediately.
Q: What if I don’t see the provider that month? Do I still have to pay the membership fee?
A: Yes. The way that we can keep our prices low and offer such a wide variety of free services and discounts is to have the predictability of steady income. If you are ever in doubt that you are milking us for all we are worth, please call! We can take a look at your particular situation and see what further discounts or free services/procedures we can provide to you.
Q: What if my credit or debit card gets stolen?!
A: Let us know as soon as possible. We can send out a secure cc/debit request link in your email once you have a replacement card.
Q: Your child memberships are such a great deal! Can I sign up my child by themself?
A: You can sign up all of your children at either $20/month or $200/year (that’s two months for free!) as long as you sign up at least ONE adult caregiver with them. If it makes more financial sense for you to sign up your child alone (no caregiver), the child price per month is $60/month.
Q: I signed up my child and they were seen in the clinic. I’m on board with joining as well, but how soon do I need to be seen to start my membership?
A: Once the child is seen and a subscription is started, their caregiver needs to be seen in the clinic within 4 weeks to start their subscription.